Job Description
Are you a people person looking to kickstart your career in the hospitality industry? Grand Horizon Hotels is seeking a friendly and organized Front Desk Agent to join our dynamic team in Albuquerque, NM.
We are proud to offer a supportive environment where your growth matters. Whether you are an experienced professional or looking for your first job, we provide comprehensive training and mentorship to help you succeed. Join us and become the welcoming face of our brand!
Responsibilities
- Provide exceptional guest service by greeting visitors, answering phones, and managing check-in and check-out procedures.
- Handle inquiries and complaints professionally, ensuring a positive guest experience.
- Manage front desk operations, including mail distribution, package handling, and security access.
- Assist in maintaining the cleanliness and appearance of the lobby and common areas.
- Process payments accurately and handle cash transactions.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Update guest information in the property management system (PMS).
Qualifications
- No prior experience required; we train all candidates.
- High school diploma or GED equivalent.
- Strong verbal communication and interpersonal skills.
- Proficiency with computers and basic office software.
- Must be available to work flexible shifts, including weekends and holidays.
- A friendly, approachable, and professional demeanor.