Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents to be the welcoming face of our luxury hotel in Atlanta. No prior experience is necessary – we provide comprehensive training to develop your skills in guest relations, reservations, and concierge services. If you're a people person with a passion for creating exceptional guest experiences, apply today!
Join our award-winning team where your smile and dedication will shine. We offer competitive pay, flexible scheduling, and career advancement opportunities. Perfect for recent graduates or career changers looking to enter the thriving hospitality industry.
Responsibilities
- Provide warm, professional check-in/check-out experiences for all guests
- Manage reservations, room assignments, and billing processes
- Respond promptly to guest inquiries and resolve concerns
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Market hotel amenities and local attractions
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- Exceptional customer service and communication skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (MS Office, reservation systems)
- Positive attitude and willingness to learn
- Ability to work flexible shifts including nights/weekends
- Professional appearance and demeanor
- Must pass background check