Job Description
Join our award-winning hospitality team at Grand Hotel Wichita! We're seeking a dynamic Front Desk Agent to create memorable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. This part-time position offers flexible hours and growth opportunities in a luxury environment.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle reservations, modifications, and room assignments
- Resolve guest inquiries with exceptional service and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through professional appearance and communication
- Conduct safety and security checks per hotel protocols
Qualifications
- 1+ years hospitality or customer service experience preferred
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution abilities
- Ability to multitask in a fast-paced environment
- Basic knowledge of hotel operations and amenities
- Flexible availability including nights/weekends/holidays
- Valid driver's license and reliable transportation
- High school diploma or equivalent required