Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotels! We're seeking energetic, customer-focused individuals to deliver exceptional experiences during weekend shifts. Perfect for career changers, recent graduates, or anyone seeking flexible weekend work in Chicago's vibrant downtown. No prior hotel experience required – we provide comprehensive training to set you up for success!
As the first point of contact for our guests, you'll create memorable moments while handling check-ins, managing reservations, and resolving inquiries with professionalism and warmth. Enjoy competitive pay, complimentary meals during shifts, and opportunities for advancement within our growing portfolio of luxury properties.
Responsibilities
- Efficiently manage guest check-in/check-out processes using our proprietary property management system
- Handle reservation inquiries and modifications with precision and attention to detail
- Resolve guest concerns promptly and escalate complex issues to management when necessary
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Assist with valet services and luggage handling as needed
- Maintain a clean, organized front desk environment
Qualifications
- No experience required – comprehensive training provided!
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and calm demeanor under pressure
- Proficiency with basic computer systems and willingness to learn new software
- Flexible availability to work weekends (Fri/Sat/Sun) and holidays
- Ability to stand for extended periods and lift up to 25 lbs
- High school diploma or equivalent (college students welcome)
- Positive attitude and passion for delivering outstanding guest service