Job Description
Welcome to a career where you can shine. The Georgian Grand Hotel is seeking enthusiastic individuals to join our dynamic team as Front Desk Agents. Whether you are fresh out of high school or looking to switch careers, we provide comprehensive training and a supportive environment to help you succeed.
As the face of our hotel, you will ensure every guest feels valued and attended to with the highest standard of hospitality. We are looking for self-motivated individuals who are ready to learn the ropes of the luxury hospitality industry.
Responsibilities
- Check guests in and out efficiently using our property management system.
- Handle guest inquiries, complaints, and requests with patience and professionalism.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and resolve billing discrepancies accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with concierge services and local recommendations.
Qualifications
- No prior experience required—we provide full training.
- High school diploma or GED equivalent is preferred.
- Strong verbal communication skills and a friendly demeanor.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficiency in basic computer applications and MS Office.
- Must be detail-oriented and able to multitask in a fast-paced environment.