Job Description
Join our dynamic hospitality team at Grand River Hotel, where we transform guest experiences into lasting memories. We're seeking dedicated Night Shift Hotel Attendants to ensure our guests feel safe, comfortable, and welcomed during evening hours. This role offers competitive pay, flexible scheduling, and growth opportunities within our premium hotel chain. Work in a vibrant downtown Sacramento location with complimentary meals and employee discounts. If you're a night owl with a passion for exceptional service, apply today to become part of our award-winning team!
Responsibilities
- Manage front desk operations during overnight hours, including check-ins/check-outs and guest inquiries
- Monitor security systems and respond to emergency situations promptly
- Perform nightly room inspections and report maintenance issues
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Prepare daily reports and update guest information systems
Qualifications
- Minimum 1 year hospitality or customer service experience
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution skills
- Valid California driver's license (required for airport runs)
- Flexibility to work weekends and holidays
- Basic knowledge of hotel management systems (PMS)
- Ability to stand/walk for extended periods
- Professional appearance and excellent communication skills