Job Description
Join our award-winning team at Grand Horizon Hotel, where luxury meets hospitality excellence! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown Phoenix location. As the first point of contact, you'll create memorable stays for international travelers and business guests alike. Enjoy flexible scheduling, competitive compensation, and opportunities for career growth in one of Arizona's most iconic hotels. Perfect for students and professionals seeking a rewarding part-time role in the heart of the Valley of the Sun.
Responsibilities
- Manage check-in/check-out procedures with precision and warmth
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process payments and maintain accurate reservation records
- Coordinate housekeeping and maintenance requests seamlessly
- Upsell hotel amenities and local attractions to enhance guest stays
- Resolve guest concerns with empathy and problem-solving skills
- Maintain a clean, organized front desk environment
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and multitasking abilities
- Proficiency in hotel management software (e.g., Opera)
- Flexible availability including evenings, weekends, and holidays
- Basic math and cash handling skills
- Positive attitude with a passion for service excellence
- High school diploma or equivalent required