Job Description
Join our award-winning team at Grand Hotel Kansas City! We're seeking dynamic Front Desk Agents for our vibrant night shift operations. As the first point of contact, you'll create unforgettable experiences for our discerning guests while ensuring seamless 24/7 service. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of Kansas City's entertainment district.
Responsibilities
- Deliver exceptional guest service during night shift operations (11 PM - 7 AM)
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries, complaints, and special requests with professionalism
- Monitor security systems and maintain a safe hotel environment
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Utilize property management systems (e.g., Opera) for reservations
Qualifications
- 1+ years of hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight hours
- Proficiency with property management systems (PMS)
- Valid driver's license and reliable transportation
- Flexible schedule including weekends and holidays
- Basic knowledge of Kansas City area attractions/services
- High school diploma or equivalent required