Job Description
Are you looking to kickstart a rewarding career in the hospitality industry? The Boston Heritage Hotel is seeking a friendly and professional Front Desk Agent to join our dynamic team. We pride ourselves on exceptional guest service and offer a fantastic environment for those looking to grow with us.
Even if you have no prior experience, we want to hear from you! We provide comprehensive training to ensure you feel confident and ready to welcome guests from around the world.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Comprehensive training program for entry-level candidates
- Health, dental, and vision insurance for full-time employees
- Employee discounts on dining and spa services
- A supportive and professional team culture
Responsibilities
- Greet and welcome guests in a warm and professional manner upon arrival.
- Check guests in and out efficiently, verifying necessary information and collecting payments accurately.
- Answer incoming phone calls and respond to emails with speed, accuracy, and a polite tone.
- Handle guest inquiries, requests, and complaints with patience, empathy, and problem-solving skills.
- Maintain a clean, organized, and welcoming front desk area and lobby space.
- Assist with booking reservations and managing room assignments to maximize occupancy.
Qualifications
- High school diploma or equivalent is preferred.
- Strong communication skills and a friendly, outgoing personality.
- Basic computer literacy and typing skills are required.
- Ability to stand for extended periods and work a flexible schedule, including weekends and holidays.
- A genuine passion for customer service and a desire to learn the hospitality trade.