Job Description
Are you a natural people person with a passion for creating memorable guest experiences? Horizon Hospitality Group is currently seeking enthusiastic Front Desk Agents to join our dynamic team in Charlotte, NC.
We believe in cultivating talent. Whether you are looking to start your career in the hospitality industry or are an experienced professional seeking a supportive environment, we provide comprehensive training and a welcoming culture for all skill levels.
Join us and become the friendly face that greets our guests every day!
Responsibilities
- Greet guests warmly and check them in/out efficiently using our property management system.
- Manage incoming calls, emails, and reservations with professionalism and accuracy.
- Assist guests with local recommendations, directions, and concierge services.
- Maintain a clean, organized, and welcoming reception area at all times.
- Handle cash transactions and point-of-sale operations with strict attention to detail.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent required.
- Must be at least 18 years of age.
- Excellent verbal communication and interpersonal skills.
- Ability to multitask in a fast-paced environment while maintaining a positive demeanor.
- Flexibility to work varying shifts, including weekends and holidays.
- No prior experience necessary; we value a strong work ethic and great attitude.