Job Description
Join our award-winning luxury resort at the heart of Orlando's tourism district! We're seeking a dynamic Front Desk Agent to create unforgettable experiences for our international guests. As the first point of contact, you'll embody our brand's commitment to excellence while managing seamless check-in/check-out processes. Enjoy competitive benefits including health insurance, complimentary resort stays, and career advancement opportunities in our global hospitality network.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservation systems and optimize room assignments for maximum occupancy
- Coordinate with housekeeping, maintenance, and concierge departments
- Handle guest inquiries and resolve issues with empathy and efficiency
- Process payments and maintain accurate financial records
- Operate property management software (e.g., Opera, Marriott Bonvoy)
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in property management systems and MS Office Suite
- Exceptional communication skills in English (Spanish fluency highly valued)
- Ability to multitask in fast-paced environment with grace
- Valid Florida driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished hospitality demeanor
- Certification in CPR/First Aid preferred