Job Description
We are looking for a friendly and organized Front Desk Agent to join our award-winning hospitality team in the heart of Charlotte. If you are looking for a career in the hospitality industry and have no prior experience, don't worry—we provide comprehensive training and mentorship to help you succeed.
As the first point of contact for our guests, you will play a crucial role in creating memorable experiences. We offer a supportive environment, competitive benefits, and clear pathways for career advancement. Join us and turn your customer service skills into a thriving career.
Responsibilities
- Provide a warm, professional welcome to guests upon arrival and departure.
- Manage the front desk operations, including check-ins, check-outs, and room assignments.
- Answer and direct incoming calls and emails promptly and politely.
- Handle guest inquiries, requests, and complaints with a focus on exceeding expectations.
- Assist in maintaining the cleanliness and organization of the reception area.
- Process payments and handle cash transactions accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- No prior experience required. (We are willing to train the right candidate!)
- High school diploma or GED equivalent.
- Strong interpersonal and communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Basic computer proficiency and ability to learn hotel software quickly.
- A positive attitude and a passion for helping others.