Job Description
Join our award-winning team at Sunshine Hospitality Group as a Front Desk Agent and become the first point of contact for our distinguished guests in Miami's vibrant hospitality scene. We're seeking energetic professionals who thrive in dynamic shift-based environments to deliver exceptional guest experiences. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of Florida's premier destinations. If you're passionate about hospitality and ready to shine during day, evening, or overnight shifts, apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems and payment processing
- Manage guest inquiries and resolve complaints with exceptional service standards
- Coordinate room assignments and communicate effectively with housekeeping and maintenance teams
- Process payments, manage cash floats, and balance daily financial transactions
- Operate property management systems (PMS) and handle emergency procedures
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean, organized front desk area and assist with luggage handling
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in hotel/lodging
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic math skills and cash handling experience
- Valid Florida driver's license (if required for property transportation)