Job Description
Are you a people person looking for an exciting entry-level opportunity?
The Grand Chicago Hotel & Suites is urgently hiring friendly and reliable Front Desk Agents to join our dynamic team. We are looking for passionate individuals who want to kickstart their career in the hospitality industry with no experience required.
As a Front Desk Agent, you will be the face of our hotel, ensuring every guest feels welcomed and valued. We offer comprehensive paid training, a supportive work environment, and opportunities for rapid career advancement within our luxury property.
Why Join Us?
- Zero Experience Needed: We teach you everything you need to know.
- Competitive Pay: $15 - $20 per hour based on availability.
- Great Benefits: Medical, dental, and vision insurance for full-time employees.
- Employee Discounts: Enjoy exclusive rates at our hotel and partner venues.
- Career Growth: Clear pathways to management roles.
Don't miss this urgent hiring opportunity to build a rewarding future in hospitality. Apply today!
Responsibilities
- Greet and Welcome: Welcome guests warmly upon arrival and ensure a smooth check-in and check-out process.
- Guest Assistance: Provide information about local attractions, dining, and transportation to guests.
- Phone Operations: Answer incoming calls professionally, take accurate messages, and transfer calls to the appropriate department.
- Reception Duties: Manage the front desk console, including logging guest arrivals and departures.
- Mail and Packages: Sort and distribute incoming mail and packages to guests efficiently.
- Conflict Resolution: Address and resolve any guest inquiries or concerns in a calm and professional manner.
- Shift Handovers: Communicate important guest details to the incoming shift team.
Qualifications
- No Prior Experience Required: We are looking for candidates eager to learn and grow.
- Communication Skills: Excellent verbal communication skills with a friendly and professional tone.
- Interpersonal Skills: Ability to interact positively with diverse guests and team members.
- Computer Literacy: Basic knowledge of computers and willingness to learn hotel management software.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Appearance: Professional appearance and grooming standards.