Job Description
Welcome to Prestige Hotel & Suites, where hospitality meets opportunity. We are currently seeking a dedicated and friendly Front Desk Agent to join our growing team in the heart of Chicago. Even if you are new to the industry, we want to hear from you! We provide comprehensive on-the-job training to help you succeed. Be the friendly face our guests see first and ensure their stay is memorable.
We are looking for individuals who are eager to learn, possess a positive attitude, and are ready to start a rewarding career in the hospitality industry.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using our property management system.
- Answer incoming phone calls professionally and transfer to the appropriate department.
- Manage the front desk area, including mail delivery, package handling, and key distribution.
- Maintain the cleanliness and organization of the lobby and reception area.
- Assist with guest inquiries regarding local attractions, dining, and directions.
- Process payments and handle cash transactions accurately.
Qualifications
- No prior experience or a high school diploma/GED required.
- Excellent communication and interpersonal skills.
- A friendly, outgoing, and approachable personality.
- Ability to stand for extended periods and lift up to 25 lbs.
- Basic computer literacy and ability to learn new software quickly.
- Must be flexible with scheduling, including weekends and holidays.
- Reliable transportation to and from work.