Job Description
Welcome to Grandview Hotel Cleveland, where your career in hospitality begins. We are currently seeking dedicated individuals to join our team as Front Desk Agents. Whether you are looking for your first job or a fresh start in the hotel industry, this is the perfect opportunity. We do not require prior experience; we provide on-the-job training to help you master the role.
As the first point of contact for our guests, you will play a crucial role in creating memorable experiences. If you possess a positive attitude, strong work ethic, and a passion for service, we want to hear from you.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests arriving at the hotel.
- Guest Check-In/Out: Process registrations efficiently and ensure all necessary documentation is completed accurately.
- Communication: Answer incoming calls, respond to emails, and manage guest inquiries with courtesy.
- Problem Resolution: Address guest concerns or complaints promptly and escalate complex issues to management when necessary.
- Lobby Maintenance: Maintain a clean and organized lobby area to ensure a pleasant environment for visitors.
- Local Information: Provide directions and recommendations for local dining and attractions.
Qualifications
- Age Requirement: Must be at least 18 years old.
- Education: High school diploma or GED equivalent.
- Skills: Strong interpersonal and verbal communication skills.
- Flexibility: Ability to work flexible shifts, including weekends and holidays.
- Computer Proficiency: Basic computer literacy and typing skills are preferred.
- Attitude: A friendly, approachable, and service-oriented mindset.