Job Description
Welcome to Cleveland Hospitality Group, where we redefine the guest experience in the heart of the city. We are currently seeking dedicated Front Desk Agents to join our dynamic team. We believe in nurturing talent and are proud to offer No Experience Required positions for individuals ready to start a rewarding career in hospitality.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. Whether you are looking to enter the workforce or transition into a new industry, our comprehensive training program will equip you with the skills needed to excel. Enjoy a vibrant work environment in Cleveland, OH, with opportunities for growth and advancement.
Why Join Us?
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- No Experience Needed: We provide on-the-job training.
- Modern Work Environment: State-of-the-art facilities in downtown Cleveland.
- Health & Wellness Benefits: Medical, dental, and vision insurance for full-time employees.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival, check them in efficiently, and ensure a seamless check-out process.
- Communication: Handle incoming phone calls, emails, and inquiries professionally, directing messages to the appropriate departments.
- Front Office Support: Assist with concierge services, including local recommendations, valet parking coordination, and luggage handling.
- Administrative Tasks: Maintain accurate guest records in the Property Management System (PMS) and process payments securely.
- Problem Resolution: Address guest complaints or issues promptly and escalate to management when necessary to ensure guest satisfaction.
- General Maintenance: Monitor the lobby area to ensure cleanliness and a welcoming atmosphere at all times.
Qualifications
- Communication Skills: Excellent verbal and written communication abilities with a friendly, professional demeanor.
- Customer Focus: A genuine desire to help others and create positive guest experiences.
- Availability: Flexible availability to work evenings, weekends, and holidays as required.
- Computer Literacy: Basic computer skills; willingness to learn our booking software and PMS systems.
- Professional Appearance: Neat, well-groomed appearance that aligns with our brand standards.
- Reliability: Punctual and dependable with a strong work ethic.