Job Description
Welcome to the heart of the Rocky Mountains! We are currently seeking a passionate and energetic Front Desk Agent to join our award-winning team at The Broadmoor. We are proud to be one of Colorado's premier luxury hotels, and we are looking for friendly individuals who are eager to learn and grow within the hospitality industry. No prior hotel experience is required—we provide comprehensive training to help you succeed. If you have a great attitude and a desire to create memorable guest experiences, we want to hear from you.
As a member of our team, you will be the first point of contact for our guests, ensuring their stay is comfortable and seamless. We offer a competitive compensation package, generous employee discounts, and a vibrant work environment in the beautiful Garden of the Gods.
Responsibilities
- Guest Check-In & Check-Out: Efficiently manage the check-in and check-out process using our Property Management System (PMS), ensuring accuracy and attention to detail.
- Guest Relations: Greet guests warmly upon arrival and throughout their stay, answering questions, making recommendations, and resolving any issues with a smile.
- Communication: Answer incoming phone calls, respond to emails, and relay messages promptly to ensure guests feel valued and informed.
- Security & Safety: Monitor the lobby area for safety and security, verifying identities of guests and employees as necessary, and adhering to all hotel safety protocols.
- Reservations Support: Assist in processing reservations, updating guest profiles, and maintaining an organized filing system.
- Housekeeping Liaison: Coordinate with housekeeping staff to ensure rooms are cleaned and ready for arrivals, addressing any immediate maintenance needs.
Qualifications
- Education: High school diploma or GED is required; some college coursework in hospitality or business is a plus.
- Experience: No prior experience necessary. We value attitude and work ethic over past job titles.
- Skills: Basic computer proficiency and ability to learn new software quickly.
- Communication: Excellent verbal and written communication skills with a professional and welcoming demeanor.
- Availability: Ability to work flexible hours, including weekends, holidays, and evenings.
- Physical Demands: Ability to stand for extended periods, lift up to 20 lbs, and move freely around the lobby and hotel areas.