Job Description
Join our award-winning Virginia Beach oceanfront hotel and enjoy the stability of weekly pay! We're seeking a dynamic Hotel Front Desk Agent to deliver exceptional guest experiences while working in a vibrant coastal setting. As a key member of our hospitality team, you'll handle check-ins, manage reservations, and ensure seamless operations. We offer competitive weekly pay, comprehensive benefits, and career advancement opportunities in one of Virginia Beach's premier destinations.
Responsibilities
- Manage guest check-in/check-out processes efficiently using PMS software
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest concerns promptly with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience preferred
- Proficiency in reservation systems (e.g., Opera, Cloudbeds)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling accuracy
- Positive attitude and problem-solving mindset
- Valid Virginia driver's license (if required for errands)