Job Description
Welcome to Urban Oasis Hospitality Group, where we believe in creating a welcoming environment for both our guests and our team members. We are currently seeking a friendly and professional Front Desk Agent to join our dynamic team in Dallas, Texas. This is an excellent opportunity for individuals looking to start their career in the hospitality industry with no prior experience required.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on our culture of growth and support, offering comprehensive training to help you succeed. If you have a positive attitude and a willingness to learn, we want to meet you!
Responsibilities
- Greet guests warmly upon arrival and manage the front desk reception area with professionalism.
- Answer and direct incoming phone calls, take accurate messages, and screen visitors.
- Assist with administrative tasks such as data entry, filing, and scheduling appointments.
- Process check-ins and check-outs efficiently using our property management system.
- Manage incoming and outgoing mail and packages for the office.
- Maintain a clean, organized, and welcoming lobby environment.
- Handle guest inquiries and resolve issues promptly to ensure a high-quality guest experience.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal communication and interpersonal skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask in a fast-paced, busy environment.
- Strong customer service orientation and friendly demeanor.
- No prior front desk or hospitality experience required; on-the-job training provided.