Job Description
Welcome to Grandview Hotels & Resorts, where we define luxury and hospitality. We are currently seeking a dynamic and welcoming Front Desk Agent to join our award-winning team in Atlanta, GA. If you are a people person with a passion for creating memorable guest experiences but lack formal experience, we want to meet you! We provide comprehensive training to help you grow into a successful hospitality professional.
In this role, you will serve as the face of our brand, ensuring every guest feels valued and attended to from the moment they arrive. Whether you are managing check-ins, answering inquiries, or coordinating with housekeeping, your attention to detail will ensure smooth operations.
Responsibilities
- Guest Relations: Greet and welcome guests warmly, checking them in efficiently while maintaining a friendly and professional demeanor.
- Reservation Management: Handle incoming calls and emails to make reservations, modify existing bookings, and provide accurate information about our services.
- Front Office Operations: Manage the front desk console, process payments accurately, and issue room keys or digital access codes.
- Problem Solving: Address guest inquiries and resolve any issues or complaints promptly to ensure 100% guest satisfaction.
- Administrative Tasks: Maintain accurate guest records in the Property Management System (PMS) and perform daily opening and closing duties.
- Communication: Collaborate effectively with housekeeping, maintenance, and other departments to ensure a seamless guest journey.
Qualifications
- No Experience Required: We are looking for enthusiastic individuals who are willing to learn and eager to start a career in hospitality.
- Customer Service Focus: A genuine passion for helping others and creating a welcoming environment for guests.
- Communication Skills: Excellent verbal and written communication skills with a clear and pleasant speaking voice.
- Computer Proficiency: Basic computer skills and the ability to learn our reservation software quickly.
- Professional Appearance: A neat, professional, and approachable appearance that aligns with our brand standards.
- Flexibility: Ability to work various shifts, including weekends, holidays, and evenings as required.