Job Description
Are you a friendly face looking to start your career in the hospitality industry? The Houston Grand Hotel is seeking a dedicated Front Desk Agent to join our dynamic team. We offer comprehensive training for candidates with no prior experience, making this the perfect opportunity to launch your professional journey in a premium environment.
As the face of our hotel, you will be responsible for creating memorable first impressions for our guests. We value personality, reliability, and a strong work ethic. If you are ready to grow with a leading Houston establishment, we want to hear from you.
Responsibilities
- Provide exceptional first impressions to guests as they arrive at the hotel.
- Manage incoming calls, emails, and walk-ins with professionalism and efficiency.
- Process check-ins and check-outs efficiently using hotel management software.
- Maintain a clean, organized, and welcoming lobby area at all times.
- Assist guests with inquiries regarding local attractions, dining, and services.
- Handle cash handling and credit card transactions accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- Must be at least 18 years of age.
- Strong interpersonal and communication skills are essential.
- Basic computer literacy and typing skills are required.
- Ability to work flexible shifts, including weekends and holidays.
- A positive attitude and a willingness to learn are required.
- Valid state-issued ID is mandatory.