Job Description
We are seeking a welcoming and organized Front Desk Agent to join our team in Houston, TX. If you are looking to start your career in the hospitality industry and have a passion for customer service, we want to hear from you. No prior experience is necessary—we provide comprehensive training to help you succeed.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they have a comfortable and memorable stay. We pride ourselves on our premium service standards and are looking for individuals who embody our core values of hospitality and professionalism.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure.
- Check guests in and out efficiently using the property management system.
- Answer phone calls and respond to emails promptly.
- Assist with guest inquiries, requests, and resolve any issues professionally.
- Manage the front desk area to ensure it is clean, organized, and welcoming.
- Process payments and handle cash and credit transactions accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Basic computer literacy and ability to learn new software quickly.
- Professional appearance and grooming standards.
- Ability to stand for extended periods and lift light objects.
- Flexibility to work various shifts, including weekends and holidays.