Job Description
We are currently seeking a motivated and energetic Front Desk Agent to join our award-winning hospitality team in the heart of Jacksonville, Florida.
Whether you are looking to start your career in the hospitality industry or are an experienced professional seeking a fresh start, we offer comprehensive training and a supportive environment for all skill levels. We value personality, professionalism, and a genuine desire to serve others.
As the first point of contact for our guests, you will play a crucial role in creating memorable experiences. We provide the tools you need to succeed, including state-of-the-art property management systems and ongoing mentorship.
Responsibilities
- Check guests in and out efficiently while maintaining a warm and welcoming demeanor.
- Answer incoming calls and manage the front desk switchboard with professionalism and courtesy.
- Process payments, process reservations, and resolve guest inquiries and complaints in a timely manner.
- Assist with concierge requests, including local recommendations and transportation arrangements.
- Maintain the cleanliness, organization, and aesthetic appeal of the front lobby and public areas.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrivals.
- Uphold all hotel policies and safety regulations at all times.
Qualifications
- No prior experience is required; we provide full on-the-job training for the right candidates.
- Must be at least 18 years of age.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and a friendly, approachable personality.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).
- Proficiency with basic computer systems is a plus, but not mandatory.
- A valid driver's license is preferred.