Job Description
Are you a natural people person looking to launch a rewarding career in the hospitality industry? The Grand Horizon Hotels & Resorts is currently seeking enthusiastic Front Desk Agents to join our dynamic team in the heart of Los Angeles. We value personality, energy, and a commitment to excellence. Even if you lack direct hotel experience, if you have a great attitude and a willingness to learn, we want to hear from you. Join us in creating unforgettable guest experiences every single day.
Why Join Us?
- Competitive hourly pay with performance-based bonuses.
- Comprehensive training program for all new hires.
- Discounted rates for stays at all Grand Horizon properties.
- Opportunities for career advancement within a rapidly growing company.
Responsibilities
- Welcoming guests warmly upon arrival and departure, ensuring a memorable first impression.
- Checking guests in and out efficiently using our Property Management System (PMS).
- Answering incoming phone calls and emails to respond to inquiries and reservations promptly.
- Processing payments and handling cash transactions accurately.
- Assisting guests with local recommendations, directions, and concierge services.
- Maintaining a clean and organized front desk area at all times.
- Collaborating with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- No prior experience required – we provide comprehensive on-the-job training.
- Strong interpersonal and communication skills.
- Ability to stand for long periods and work a flexible schedule, including weekends and holidays.
- Proficiency with computers and basic software applications.
- Professional appearance and a friendly, approachable demeanor.
- High school diploma or equivalent (GED).