Job Description
Welcome to the vibrant heart of South Beach! Grand Horizon Hospitality Group is currently seeking a dynamic and welcoming Front Desk Agent to join our award-winning team. We are looking for enthusiastic individuals who are eager to start a career in the hospitality industry and are willing to learn.
As the face of our hotel, you will create lasting first impressions for our guests. We provide comprehensive training for all new hires, so no prior experience is necessary. If you have a positive attitude and a passion for customer service, we want to hear from you.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Free meals while on shift.
- Employee travel discounts at all Grand Horizon properties.
- Health, dental, and vision insurance for full-time employees.
- Career advancement opportunities within a growing organization.
Responsibilities
- Greet guests warmly upon arrival and departure, managing check-ins and check-outs efficiently using our property management system.
- Answer incoming phone calls and emails, responding to guest inquiries regarding hotel amenities, local attractions, and reservation details.
- Handle guest complaints or requests with patience and professionalism, escalating issues to management when necessary.
- Manage the front desk lobby area to ensure it is clean, organized, and welcoming at all times.
- Process payments accurately and maintain daily financial reconciliation reports.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and in excellent condition.
Qualifications
- High school diploma or equivalent required; a degree in Hospitality Management is a plus.
- Must be willing to work flexible shifts, including weekends, nights, and holidays.
- Strong interpersonal and communication skills with a friendly and approachable demeanor.
- Basic computer proficiency and familiarity with point-of-sale or property management systems.
- Able to stand for extended periods and lift light objects (up to 20 lbs).
- Candidates with zero experience are encouraged to apply, as we value attitude and potential over prior history.