Job Description
Are you a people person ready to launch an exciting career in hospitality? We are seeking a dynamic Front Desk Agent to join our elite team in Miami, FL. This is an Immediate Hire opportunity for candidates with no prior experience required but a strong drive to learn and succeed.
At Horizon Hospitality Group, we believe in fostering talent and providing a supportive environment for growth. As the face of our brand, you will play a pivotal role in creating unforgettable guest experiences from the moment they arrive. If you have a positive attitude, excellent communication skills, and a passion for service, we want to meet you.
Why Join Us?
- Immediate Start: Start your new career within days.
- No Experience Needed: Comprehensive training provided for all new hires.
- Competitive Pay: Earn $15 - $18/hour plus performance bonuses.
- Benefits: Health insurance, paid time off, and employee discounts.
Responsibilities
- Welcoming guests warmly and ensuring a seamless check-in and check-out process.
- Answering and directing incoming phone calls and emails with a professional and courteous tone.
- Managing reservations, answering guest inquiries, and providing local recommendations.
- Maintaining the cleanliness, organization, and professional appearance of the front desk and lobby area.
- Assisting with billing, processing payments, and handling cash transactions accurately.
- Coordinating with housekeeping and maintenance staff to address guest requests promptly.
- Resolving guest complaints and feedback with a focus on retention and satisfaction.
Qualifications
- High school diploma or equivalent required.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Strong interpersonal and verbal communication skills.
- Basic computer proficiency (typing and navigating web browsers).
- Professional appearance, a friendly demeanor, and a positive attitude.
- Reliable transportation and valid government-issued ID.