Job Description
Join our award-winning team at Grand Plaza Hotel Miami as a Front Desk Agent and launch your career in hospitality! We’re seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in our vibrant South Beach location. Enjoy competitive pay, comprehensive training, and a dynamic work environment where your smile and dedication make a difference. Full benefits package included after 90 days.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Basic computer literacy (typing 30+ WPM preferred)
- Positive attitude and customer service mindset
- Ability to multitask in a fast-paced setting
- Flexible availability including nights/weekends
- No hospitality experience necessary – training provided!