Job Description
Join our award-winning luxury hotel team as a Front Desk Agent and deliver exceptional guest experiences in the heart of Chicago! We're seeking dynamic individuals to serve as the first point of contact for our international clientele. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities at our downtown location near Millennium Park.
Grandview Hotels & Resorts is committed to employee growth and offers complimentary certification programs. Our team enjoys flexible scheduling, hotel discounts worldwide, and a vibrant work culture recognized by Forbes as a top employer in hospitality.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room inventory and coordinate with housekeeping team
- Resolve guest inquiries with empathy and problem-solving skills
- Process payments and handle cash/credit transactions accurately
- Upsell premium rooms and amenities to maximize revenue
- Coordinate VIP requests and special arrangements
- Maintain cleanliness and organization of front desk area
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Chicago attractions and transportation
- High school diploma or equivalent
- Valid Illinois driver's license (for airport shuttle duties)
- Ability to stand for extended periods