Job Description
Are you a people person looking to start your career in the hospitality industry?
LuxeStay Hospitality Group is currently seeking enthusiastic and reliable individuals to join our team as Front Desk Agents in Miami, FL. We value personality, positivity, and a strong work ethic over prior experience. If you are ready to provide exceptional guest experiences and grow within a world-class organization, we want to meet you.
Our hotel offers a dynamic work environment where you will be the face of our brand, managing guest check-ins, answering inquiries, and ensuring every visitor feels welcomed and valued.
Responsibilities
- Guest Relations: Greet all guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Check-in/Check-out: Process guest registrations efficiently using property management systems and handle payments accurately.
- Communication: Answer multi-line phone systems professionally and respond to emails and chat requests promptly.
- Key Management: Safely manage room keys and provide guests with information regarding hotel amenities, local attractions, and directions.
- Problem Solving: Address guest concerns and complaints with patience and professionalism, escalating complex issues to management when necessary.
- Administrative Tasks: Maintain a tidy front desk area, organize files, and assist with light housekeeping duties as needed.
Qualifications
- Experience: No prior experience required; we are willing to train the right candidate.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A friendly, outgoing, and professional demeanor with a high level of energy.
- Availability: Flexibility to work varying shifts, including weekends, nights, and holidays.
- Education: High school diploma or GED is preferred.
- Computer Skills: Basic computer proficiency and ability to learn new software quickly.