Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grandview Hotels & Resorts! We're seeking a dynamic professional to create memorable guest experiences in the heart of Atlanta. This full-time role offers competitive compensation, career growth opportunities, and a supportive team environment. If you're passionate about exceptional service and thrive in fast-paced settings, apply today to become part of our luxury hotel family!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and optimize room occupancy
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Provide local area information and recommendations
- Execute upselling opportunities for premium services
Qualifications
- 1+ years front desk or hospitality experience preferred
- Exceptional customer service and communication skills
- Proficiency with hotel reservation systems (e.g., Opera, PMS)
- Ability to multitask in high-pressure environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent required