Job Description
Welcome to the Heart of Milwaukee
Are you a people person looking for a rewarding career in the heart of Milwaukee? The Milwaukee Grand Hotel is seeking a friendly and professional Front Desk Agent to join our dynamic team. Even if you have no prior experience, we want to hear from you! We provide comprehensive training to ensure your success in a luxury environment.
At the Milwaukee Grand Hotel, we don't just check guests in; we create memories. As a Front Desk Agent, you will be the face of our brand, ensuring every visitor feels welcomed and valued.
Why Join Us?
- Competitive Pay: $16.00 - $20.00 per hour based on experience.
- No Experience Required: We train all new hires from the ground up.
- Benefits: Medical, dental, and vision insurance available.
- Growth: Clear pathways for advancement within the hospitality industry.
Ready to start your journey with us? Apply today!
Responsibilities
- Greet guests warmly upon arrival and handle check-in and check-out processes efficiently.
- Answer and direct phone calls and emails promptly to ensure guest inquiries are resolved.
- Manage room bookings, reservations, and special requests using our Property Management System (PMS).
- Assist with luggage handling, concierge services, and local recommendations for guests.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle cash transactions and balance daily reports accurately.
- Resolve guest complaints and issues with a positive and solution-oriented attitude.
Qualifications
- No Experience Required: This is an entry-level position; prior hospitality experience is a plus but not mandatory.
- Strong interpersonal and communication skills.
- Professional appearance and a friendly, welcoming demeanor.
- Basic computer literacy and willingness to learn hotel software.
- Ability to stand for long periods and lift moderate amounts of luggage.
- Must be available to work flexible shifts, including weekends and holidays.