Job Description
Welcome to Summit Hospitality Group, a premier establishment dedicated to providing exceptional service in the heart of Minneapolis. We are currently looking for a dynamic, welcoming, and organized individual to join our team as a Front Desk Agent.
Whether you are looking to start your first career or seeking a new opportunity in a thriving industry, this role is the perfect fit. We pride ourselves on our inclusive culture and are committed to training motivated candidates with no prior experience required.
Why You Will Love This Role:
- Zero Experience Needed: We provide world-class training to set you up for success.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on availability.
- Modern Environment: Work in a state-of-the-art facility with a supportive team.
- Growth Potential: Clear pathways for career advancement within the hospitality sector.
Responsibilities
- Act as the first point of contact for guests, providing a warm and professional welcome.
- Manage front desk operations, including check-ins, check-outs, and lobby management.
- Handle incoming telephone calls and emails with accuracy and courtesy.
- Process payments and manage reservations using hotel management software.
- Address guest inquiries, requests, and complaints to ensure 100% guest satisfaction.
- Collaborate with housekeeping and maintenance teams to maintain high standards.
- Uphold strict security and safety protocols at all times.
Qualifications
- Excellent verbal communication and interpersonal skills.
- Professional appearance and a positive attitude.
- Basic computer proficiency and typing skills.
- Ability to multi-task efficiently in a fast-paced environment.
- Strong attention to detail and problem-solving abilities.
- Must be legally authorized to work in the United States.