Job Description
We are looking for a friendly and reliable Front Desk Agent to join our team in Minneapolis! Whether you are entering the hospitality industry for the first time or looking for a new opportunity, we provide comprehensive training and support to help you thrive. If you have a passion for service and a great attitude, we want to meet you.
As the face of our hotel, you will be responsible for creating a welcoming atmosphere for every guest. This is an excellent opportunity to work in a modern, high-energy environment with competitive benefits and career growth potential.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Greet guests warmly upon arrival and provide assistance with luggage or directions.
- Answer phone calls and respond to emails and in-person inquiries in a timely manner.
- Handle cash transactions and credit card processing with 100% accuracy.
- Maintain a clean, organized, and professional front desk area.
- Assist with special requests and resolve guest issues to ensure 5-star satisfaction.
- Collaborate with housekeeping and maintenance to ensure room readiness.
Qualifications
- High school diploma or GED is preferred.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Basic computer proficiency and ability to learn new software quickly.
- Strong customer service orientation with a friendly demeanor.
- Must be able to stand and walk for extended periods.
- No prior experience is required; we will train the right candidate.