Job Description
Join our vibrant team at Seaside Grand Hotel, where your hospitality skills shine! We're seeking a dynamic Hotel Front Desk Agent to deliver exceptional guest experiences in our oceanfront property. Enjoy the stability of weekly pay and flexible shifts while working in Long Beach's premier destination. As the first point of contact, you'll create memorable stays through personalized service and seamless operations. Our commitment to employee growth includes paid training and advancement opportunities. Apply today to be part of a team that values your contributions!
Responsibilities
- Check-in/out guests efficiently while maintaining accurate reservation records
- Manage room assignments and inventory using property management systems
- Resolve guest inquiries and concerns with prompt, professional solutions
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for optimal service
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in property management software (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic mathematical skills for cash handling
- Valid California driver's license (if required for errands)
- Positive attitude and commitment to teamwork