Job Description
Welcome to the heart of the French Quarter! The Royal Sonesta New Orleans is seeking a dynamic Front Desk Agent to join our award-winning team. This is an exceptional opportunity for individuals looking to launch a career in hospitality with no prior experience required.
We are looking for a friendly, detail-oriented individual who thrives in a fast-paced environment. If you have a passion for service and a desire to learn, we will provide the training you need to succeed. Experience in the hospitality industry is a plus, but not mandatory.
Responsibilities
- Check guests in and out efficiently using the PMS system.
- Answer phone calls and emails promptly to assist with reservations and inquiries.
- Handle guest requests, including local recommendations and wake-up calls.
- Maintain a clean and organized front desk area.
- Process payments and handle cash transactions accurately.
- Resolve guest concerns with patience and a solution-oriented mindset.
Qualifications
- High school diploma or equivalent preferred.
- Must be at least 18 years of age.
- Flexibility to work weekends, holidays, and rotating shifts.
- Strong verbal communication and interpersonal skills.
- Ability to stand for long periods and lift up to 25 lbs.
- Basic computer literacy.