Job Description
Welcome to the heart of New York City! Grand Horizon Hotels & Resorts is looking for enthusiastic, charismatic individuals to join our world-class team. We are currently seeking a Front Desk Agent to join our bustling Times Square location. Whether you are just starting your career or looking to pivot into the hospitality industry, we provide comprehensive training and a supportive environment for you to thrive. No prior experience is necessary—just bring your energy, a great smile, and a willingness to learn!
As a Front Desk Agent, you are the face of our hotel. You will be responsible for creating a memorable first and last impression for our guests. We offer a competitive benefits package including employee discounts, flexible scheduling, and opportunities for rapid career advancement within our growing brand. Join us and turn your passion for service into a rewarding career in one of the world's most exciting cities.
Responsibilities
- Check guests in and out efficiently using the property management system (PMS) while ensuring accuracy in data entry.
- Answer incoming phone calls, emails, and walk-in inquiries with a friendly and professional demeanor.
- Resolve guest complaints and issues promptly to ensure 100% guest satisfaction and positive reviews.
- Process payments, including cash, credit cards, and digital transactions, with strict adherence to security protocols.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Assist guests with check-in procedures, room assignments, and providing information about local attractions and transportation.
- Collaborate with housekeeping and maintenance teams to address guest requests and room issues immediately.
Qualifications
- No prior experience in hospitality is required. We value attitude and aptitude over past experience.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills and a genuine desire to help others.
- Ability to work flexible shifts, including weekends, holidays, and nights.
- Basic computer proficiency and typing skills are preferred but not mandatory.
- Reliable transportation to and from work is required.
- High school diploma or GED equivalent is preferred.
- Ability to stand and walk for extended periods while maintaining a professional appearance.