Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our premier Columbus location. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, career advancement opportunities, and a vibrant team environment where your hospitality passion shines. Apply today and start your rewarding journey in the heart of Ohio's capital!
Responsibilities
- Deliver warm, professional greetings and check-in/out services to hotel guests
- Manage reservations, room assignments, and key issuance efficiently
- Handle guest inquiries with patience and problem-solving skills
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold strict cleanliness and security standards at the front desk
- Utilize property management systems (PMS) with precision
Qualifications
- No experience required – we welcome career changers and recent graduates
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency and willingness to learn systems
- Positive attitude and customer-focused mindset
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent (GED accepted)
- Valid Ohio driver's license preferred