Job Description
Are you looking for an exciting career in hospitality? Grand Horizon Hospitality is currently seeking a dedicated and energetic Front Desk Agent to join our premium team in the heart of New York City. We are proud to offer Full-Time opportunities for individuals with a passion for service, even if you have No Prior Experience.
As the face of our property, you will play a crucial role in creating memorable experiences for our guests. We provide comprehensive training and a supportive environment to help you grow professionally. If you are reliable, friendly, and ready to start a rewarding career, apply today!
Responsibilities
- Warmly welcome guests upon arrival and ensure a smooth check-in/check-out process.
- Manage incoming calls and guest inquiries with professionalism and efficiency.
- Handle guest complaints or requests promptly to ensure 100% guest satisfaction.
- Assist in maintaining the cleanliness, organization, and aesthetic appeal of the front desk and lobby area.
- Process payments accurately and reconcile daily reports.
- Collaborate with housekeeping and maintenance teams to address guest needs.
- Uphold company policies and safety standards at all times.
Qualifications
- High school diploma or equivalent is required.
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation and problem-solving abilities.
- Reliable, punctual, and able to work flexible shifts, including weekends and holidays.
- Proficiency with computers and basic office software is a plus but not mandatory.
- A professional appearance and a friendly demeanor are essential.