Job Description
Are you seeking a stable night shift position with no prior experience necessary? 24/7 Hospitality Group is looking for a dedicated Front Desk Agent to join our growing team in Cincinnati, Ohio. We pride ourselves on providing exceptional guest experiences around the clock, and we want you to be part of our night operations.
As a Front Desk Agent, you will be the face of our establishment to our guests arriving late at night. You will play a crucial role in ensuring our guests feel safe, welcome, and valued, even during the late hours. We offer comprehensive training to help you succeed, making this the perfect opportunity for someone looking to start a career in hospitality.
Why Choose Us?
- No Experience Required: We provide full training and mentorship.
- Competitive Pay: Earn $16.00 - $18.00 per hour.
- 24/7 Environment: Work in a secure, active facility.
- Growth Opportunities: Potential to move into supervisory roles.
Job Summary
We are seeking a reliable and friendly individual to manage our front desk operations during the night shift. If you have a positive attitude and are looking for a job that offers flexibility and stability, apply today!
Responsibilities
- Guest Check-In & Check-Out: Welcome guests warmly, verify identification, and process check-ins and check-outs efficiently using our Property Management System (PMS).
- Phone Management: Answer and direct incoming calls professionally, take accurate messages, and handle routine inquiries.
- Key Management: Issue room keys or access cards and collect them upon check-out, maintaining a secure inventory at all times.
- Security Monitoring: Monitor security cameras and building entrances to ensure the safety of guests and staff during the night hours.
- Guest Assistance: Provide directions, local recommendations, and resolve any minor guest issues or complaints with a calm and professional demeanor.
- Administrative Tasks: Maintain accurate logs of nightly activities, report maintenance issues, and perform light cleaning duties in the lobby area.
Qualifications
- Age Requirement: Must be at least 18 years old.
- Education: High school diploma or GED preferred; a willingness to learn is essential.
- Communication: Excellent verbal communication skills and a friendly, welcoming phone voice.
- Reliability: Must be dependable and able to work a consistent night shift schedule (e.g., 11:00 PM - 7:00 AM).
- Computer Literacy: Basic computer skills and the ability to learn new software quickly.
- Physical Demands: Ability to stand for long periods, lift light objects (up to 25 lbs), and move around the lobby area.