Job Description
Are you a people person looking to start your career in the hospitality industry?
We are currently seeking a Local Front Desk Agent to join our dynamic team in Oklahoma City. This is an excellent opportunity for motivated individuals seeking Urgent Hiring positions with No Experience required. We provide comprehensive training to ensure your success in this fast-paced environment.
At Grand Plaza Hotel & Suites, we pride ourselves on delivering exceptional guest experiences. As the first point of contact for our visitors, you will set the tone for their stay with your warmth and professionalism.
Why Join Us?
- Competitive hourly wage ($15 - $18/hr)
- Health, dental, and vision insurance available
- Employee discounts on dining and amenities
- Clear career progression paths in hospitality
- Supportive and friendly work environment
Job Overview:
As a Front Desk Agent, you will manage the front desk operations, ensuring seamless check-in and check-out processes while addressing guest inquiries with efficiency and grace.
Responsibilities
- Welcoming guests warmly and managing check-in and check-out procedures efficiently.
- Answering phone calls and emails promptly to address guest inquiries and reservations.
- Handling cash transactions and operating the Point of Sale (POS) system accurately.
- Maintaining the cleanliness and professional appearance of the lobby and reception area.
- Assisting guests with local recommendations and directions.
- Resolving guest complaints and issues in a calm, professional, and solution-oriented manner.
- Collaborating with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent is preferred.
- No prior experience is required; we are willing to train the right candidate.
- Strong communication and interpersonal skills.
- Basic computer proficiency and ability to learn property management software quickly.
- A friendly, professional demeanor and a passion for customer service.
- Ability to stand for long periods and work flexible shifts, including weekends and holidays.