Job Description
Are you a natural people person looking for an exciting career in the tourism capital of the world? Grand Lakes Resort & Spa is currently seeking enthusiastic Front Desk Agents to join our dynamic team. We are looking for friendly, reliable individuals who are ready to start their hospitality journey, even if they have no prior experience.
In this role, you will be the face of our resort, ensuring every guest feels welcomed, valued, and comfortable from the moment they arrive. We offer comprehensive training and a supportive environment for growth. If you are ready to advance your career in a beautiful setting, we want to hear from you!
Responsibilities
- Greet and Welcome: Warmly welcome guests upon arrival, manage check-ins and check-outs with speed and accuracy.
- Guest Relations: Address guest inquiries, requests, and complaints professionally and efficiently to ensure high satisfaction.
- Reservations & Communication: Answer incoming calls, manage room reservations, and communicate effectively with other departments.
- Front Office Operations: Handle cash transactions, process credit cards, and maintain the cleanliness and organization of the front desk area.
- Event Coordination: Assist in coordinating special requests, concierge services, and local area information.
- Team Collaboration: Work closely with housekeeping, maintenance, and management to ensure seamless operations.
Qualifications
- Education: High school diploma or equivalent (GED) required.
- Experience: No prior experience required. We value attitude and aptitude over history!
- Skills: Excellent verbal communication skills and a friendly, approachable demeanor.
- Technology: Basic computer proficiency and ability to learn new property management software quickly.
- Availability: Ability to work flexible hours, including weekends, nights, and holidays.
- Physical: Ability to stand for extended periods and lift light objects (up to 20 lbs).