Job Description
Are you a friendly face looking to start a rewarding career in the hospitality industry? Horizon Hospitality Group is currently seeking enthusiastic Front Desk Agents to join our team in beautiful Orlando, Florida. We value potential over experience, making this the perfect opportunity for individuals ready to learn and grow in a dynamic environment.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm welcome and a memorable stay. We provide comprehensive training and a supportive team culture.
Responsibilities
- Check guests in and out efficiently, ensuring all required documentation is collected accurately.
- Answer and direct phone calls and emails with a professional and polite tone.
- Handle guest inquiries regarding local attractions, dining, and services.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and reconcile daily receipts.
- Assist in resolving guest concerns or complaints to ensure high satisfaction levels.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- No prior experience required—we provide all the training you need!
- Must be at least 18 years of age.
- Strong interpersonal and communication skills.
- Basic computer literacy (typing and navigating windows/macOS).
- Ability to work flexible hours, including weekends and holidays.
- High school diploma or GED equivalent.
- A professional appearance and a positive attitude.