Job Description
Join our award-winning team as a Front Desk Agent at Grand Plaza Hotel! We're seeking enthusiastic, customer-focused individuals to create memorable first impressions for our guests. No prior experience is required – we provide comprehensive training to help you thrive in this dynamic hospitality role. Perfect for students, career changers, or those seeking flexible part-time work in Sacramento's vibrant downtown.
As the face of our hotel, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism and warmth. Our supportive environment ensures you'll develop valuable transferable skills while earning competitive pay. Enjoy complimentary meals, employee discounts, and opportunities for advancement within our growing hotel chain.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using our hotel management system
- Process payments, handle cash transactions, and maintain accurate financial records
- Respond promptly to guest inquiries and resolve complaints with exceptional service
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations
- Answer multi-line phone calls and manage reservation bookings
- Uphold strict cleanliness and safety standards in the lobby and front desk area
- Assist with luggage handling and provide local area recommendations to guests
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn new software quickly
- Ability to stand for extended periods and lift up to 25 lbs
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and passion for customer service
- Detail-oriented with strong organizational abilities
- No prior hotel experience required – training provided