Job Description
Launch your hospitality career with Grand Plaza Hotel Fresno! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our guests. No experience required – we provide comprehensive training to build your skills in guest services, reservation systems, and property operations. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our renowned hotel chain.
Join our dynamic team in the heart of California's Central Valley and deliver exceptional guest experiences that earn 5-star reviews. If you're a people person with a passion for creating positive first impressions, apply today!
Responsibilities
- Check in/out guests efficiently using PMS software
- Manage reservations and room assignments
- Process payments and maintain accurate financial records
- Respond to guest inquiries and resolve service issues
- Coordinate with housekeeping and maintenance teams
- Operate phone systems and manage communications
- Maintain a clean and organized front desk area
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- No prior experience necessary (training provided)
- Basic computer literacy and typing skills
- Excellent communication and customer service abilities
- Strong problem-solving and multitasking capabilities
- Ability to work flexible shifts including nights/weekends
- Professional appearance and positive attitude
- Valid driver's license preferred