Job Description
Join our award-winning team as a Front Desk Agent at the Grand Plaza Hotel in Atlanta! No experience is necessary—we provide comprehensive training to launch your hospitality career. You'll be the first point of contact for guests, ensuring exceptional service and creating memorable experiences. If you're passionate about people and thrive in a dynamic environment, this is your opportunity to grow with us!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and handle guest inquiries with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and escalate complex issues
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized lobby area
Qualifications
- High school diploma or equivalent
- Positive attitude and customer service mindset
- Basic computer proficiency (typing skills a plus)
- Ability to multitask in a fast-paced environment
- Strong communication and problem-solving skills
- Reliable with flexible availability (weekends/holidays required)
- No prior experience needed—training provided!