Job Description
Are you looking for an exciting entry-level opportunity in the hospitality industry? Pacific Sands Hotel is currently seeking enthusiastic and reliable Front Desk Agents to join our award-winning team in the vibrant heart of San Diego. We are committed to providing world-class guest experiences and are looking for individuals who are eager to learn, grow, and excel in a dynamic environment.
We offer comprehensive training and a supportive culture where no prior experience is necessary. If you have a warm personality, strong communication skills, and a passion for helping others, we want to meet you. Join us and start your career in luxury hospitality today.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a welcoming and professional atmosphere from the moment they step through the door.
- Check-In/Out: Efficiently manage the check-in and check-out processes, verifying identity and payment information while maintaining accuracy.
- Communication: Answer incoming calls and emails promptly, providing information about local attractions, dining, and hotel amenities.
- Problem Solving: Address guest inquiries and resolve any issues or complaints with patience, empathy, and a solution-oriented mindset.
- Operations: Assist in maintaining the cleanliness and organization of the front desk area, lobby, and public spaces.
- Coordination: Coordinate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals.
- Support: Support the front office team during peak hours to ensure smooth daily operations.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous hotel or customer service experience is not required; we train the right candidates!
- Skills: Excellent verbal communication and interpersonal skills with a friendly demeanor.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Technical: Basic computer literacy and willingness to learn hotel property management systems.
- Physical: Ability to stand for extended periods and lift moderate weights (up to 20 lbs).