Job Description
Elevate Guest Experiences in the Heart of New York City
The Manhattan Grand Hotel is seeking a detail-oriented and professional Night Auditor & Front Desk Supervisor to join our elite hospitality team. In this full-time shift work role, you will play a critical role in maintaining the highest standards of guest satisfaction and operational security during our quiet hours. If you are a self-starter looking for a stable career opportunity in a dynamic environment, we want to hear from you.
Why Join Us?
- Competitive hourly wage and comprehensive benefits package.
- Employee discounts on dining and hotel services.
- Opportunities for professional growth within a prestigious hotel brand.
- Modern, smoke-free workplace with a supportive team culture.
Responsibilities
- Manage front desk operations during night shifts, including processing check-ins, check-outs, and wake-up calls.
- Perform comprehensive night audits to reconcile financial transactions and ensure data accuracy in hotel systems.
- Monitor hotel security systems and conduct nightly safety rounds to ensure the safety of guests and staff.
- Handle guest inquiries, resolve complaints, and address emergencies with poise and professionalism.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Assist in training junior staff and providing support to the day management team.
Qualifications
- Minimum of 1-2 years of experience in hotel front desk operations or hospitality management.
- Must be available to work rotating night shifts, weekends, and holidays.
- Proficiency in hotel Property Management Systems (PMS) such as Opera or Micros is preferred.
- Strong verbal and written communication skills in English.
- High school diploma or equivalent required; Associate’s degree in Hospitality is a plus.