Job Description
Welcome to the Grand Harbor Hotel Group, where luxury meets opportunity. We are currently seeking enthusiastic individuals to join our team as Front Desk Agents. If you are looking to start a career in the hospitality industry and have no prior experience, we want to hear from you! We provide comprehensive training and mentorship to help you succeed.
Our mission is to create unforgettable guest experiences, and we are looking for friendly, reliable candidates who are ready to learn. Join us in the beautiful city of San Diego and grow your career with one of the region's leading hospitality providers.
Responsibilities
- Check guests in and out efficiently, ensuring a smooth arrival experience.
- Answer incoming calls and respond to guest inquiries via email or chat in a professional manner.
- Handle guest complaints or requests with patience and problem-solving skills.
- Maintain the front desk area and lobby to ensure a welcoming and clean environment.
- Process payments and handle cash transactions accurately.
- Assist with administrative tasks such as filing and data entry.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent (GED).
- Excellent communication skills and a friendly, outgoing personality.
- Strong attention to detail and organizational skills.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Basic computer proficiency (typing and navigating software).
- Willingness to undergo a background check and drug screening.
- No prior experience required; on-the-job training provided.