Job Description
Join our award-winning team at Grand Harbor Hotel as a Night Front Desk Agent and become the heart of our guest experience! This premium night shift position offers competitive compensation and a dynamic work environment in Jacksonville's vibrant downtown district. You'll manage check-ins/out, handle reservations, and resolve guest inquiries with exceptional professionalism while enjoying our stunning river views. We're seeking a dedicated hospitality professional to ensure seamless operations during our overnight hours.
Responsibilities
- Manage guest check-in/check-out processes efficiently using PMS systems
- Handle reservation modifications and VIP guest requests
- Resolve guest concerns promptly and escalate complex issues to management
- Monitor security systems and ensure guest safety during overnight hours
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for operational excellence
- Prepare end-of-night reports and maintain lobby cleanliness standards
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong knowledge of reservation systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight shifts
- Valid Florida driver's license (required for airport shuttle duties)
- Proficient in Microsoft Office and basic accounting principles
- Flexible schedule availability including weekends and holidays